Frequently Asked Questions
Answers to what customers ask us most, about ordering, delivery, payment and returns.
What is HAAS Distribution?
HAAS is an Egyptian importer and distributor of Japanese and Asian food products, from nori and wasabi to soy sauce, sauces, canned goods and frozen items. We supply restaurants, hotels, supermarkets and home cooks.
Where is HAAS located?
Our head office is at 288 A, Villa 1, Fourth Gate, Hadayek El Ahram, Giza, Egypt.
What is the company vision?
To make premium Asian ingredients available across Egypt at fair prices, with the consistency and supply reliability that professional kitchens depend on.
What products do you offer?
A full range of Japanese and Asian ingredients, including:
- Nori, wasabi and sushi essentials
- Soy sauce and cooking sauces
- Rice, noodles and dry goods
- Canned and preserved foods
- Frozen seafood and ready items
You can browse everything in the online store.
Do you sell to individuals, or only to restaurants?
Both. Our products are available to restaurants, hotels and supermarkets, and equally to individuals cooking Asian food at home. Businesses buying in volume can request wholesale pricing through our wholesale page.
Are your products Halal?
Yes. All our products are Halal certified.
How do I place an order?
Order directly from the online store, or contact us on WhatsApp at 010 2744 6105 if you would rather order by message.
How much does delivery cost?
Delivery is charged per governorate and shown at checkout:
- Cairo and Giza: 120 EGP
- Alexandria: 125 EGP
- Delta and Canal governorates: 135 EGP
- Upper Egypt and the Red Sea: 170 EGP
- Sinai, Matrouh and the New Valley: 260 EGP
Delivery is free on orders of 2,000 EGP or more, anywhere in Egypt.
How long does delivery take?
Orders are prepared within 2 hours of confirmation. Delivery takes 1 to 3 business days in Cairo and Giza, and up to 7 business days in other governorates.
Do you deliver to all governorates?
Yes. We deliver to all 27 governorates in Egypt.
What payment methods do you accept?
Cash on delivery, or card payment with Visa and Mastercard at checkout.
Can I return or exchange a product?
Yes, within 14 days of receiving your order, provided the product is unopened and in its original packaging. The full terms are on our refund and returns policy page.
How do I contact customer service?
Phone and WhatsApp: 010 2744 6105
Email: info@haas.eg
Or use the contact form.
What should I do if there is a problem with my order?
Contact us on 010 2744 6105 or at info@haas.eg with your order number. We will sort it out quickly.