سياسة الاسترداد والإرجاع

Last updated 19 September 2026

HAAS aims to give you a straightforward, trustworthy shopping experience. You may return or exchange an order within 14 days of receiving it, subject to the conditions below.

1. When a return or exchange is accepted

  • The request is made within 14 days of receiving the product.
  • The product is in its original condition: unused, unopened and undamaged by the customer.
  • The product is returned in its original packaging, including any accessories or gifts.
  • Products damaged through improper storage or use by the customer are not accepted.

2. How to request a return or exchange

  • Contact us on WhatsApp at 010 2744 6105, by email at info@haas.eg, through the contact form, or on Facebook, Instagram or TikTok.
  • Tell us the reason for the return or exchange, and send a photo of the product if we ask for one.
  • Once the request is approved, we arrange collection through our shipping partner.

3. Refunds

Once a return is approved, the amount paid is refunded within a maximum of 7 business days from the date we receive the returned product. Refunds are issued by one of the following:

  • Instant transfer via InstaPay
  • To a mobile wallet such as Vodafone Cash or Orange Money, where available to you
  • In cash, collected from our head office at 288 A, Villa 1, Fourth Gate, Hadayek El Ahram, Giza

4. Exchanges

If you would like to exchange a product, you cover the shipping cost both for returning the original item and for delivering the replacement.

5. What cannot be returned or exchanged

  • Products that have been opened, or damaged through improper storage or use by the customer.
  • Products bought in a final clearance sale, where this was stated clearly at the time of purchase.

6. Contact

For any question about this policy, or to start a request:

We appreciate your trust and are always committed to your satisfaction.