{"id":11687,"date":"2025-06-16T07:49:02","date_gmt":"2025-06-16T07:49:02","guid":{"rendered":"https:\/\/forestgreen-echidna-505639.hostingersite.com\/?page_id=11687"},"modified":"2026-05-02T17:45:19","modified_gmt":"2026-05-02T17:45:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/haas.eg\/ar\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11687\" class=\"elementor elementor-11687\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4713ad5 e-con-full e-flex e-con e-parent\" data-id=\"4713ad5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9affe3 elementor-widget elementor-widget-heading\" data-id=\"d9affe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4e5d6b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f4e5d6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Answers to what customers ask us most, about ordering, delivery, payment and returns.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81d9bb9 elementor-widget elementor-widget-text-editor\" data-id=\"81d9bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"haas-faq\"><details class=\"haas-faq-item\" open><summary>What is HAAS Distribution?<\/summary><div class=\"haas-faq-answer\"><p>HAAS is an Egyptian importer and distributor of Japanese and Asian food products, from nori and wasabi to soy sauce, sauces, canned goods and frozen items. We supply restaurants, hotels, supermarkets and home cooks.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>Where is HAAS located?<\/summary><div class=\"haas-faq-answer\"><p>Our head office is at 288 A, Villa 1, Fourth Gate, Hadayek El Ahram, Giza, Egypt.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>What is the company vision?<\/summary><div class=\"haas-faq-answer\"><p>To make premium Asian ingredients available across Egypt at fair prices, with the consistency and supply reliability that professional kitchens depend on.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>What products do you offer?<\/summary><div class=\"haas-faq-answer\"><p>A full range of Japanese and Asian ingredients, including:<\/p><ul><li>Nori, wasabi and sushi essentials<\/li><li>Soy sauce and cooking sauces<\/li><li>Rice, noodles and dry goods<\/li><li>Canned and preserved foods<\/li><li>Frozen seafood and ready items<\/li><\/ul><p>You can browse everything in the <a href=\"https:\/\/haas.eg\/ar\/store\/\">online store<\/a>.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>Do you sell to individuals, or only to restaurants?<\/summary><div class=\"haas-faq-answer\"><p>Both. Our products are available to restaurants, hotels and supermarkets, and equally to individuals cooking Asian food at home. Businesses buying in volume can request wholesale pricing through our <a href=\"https:\/\/haas.eg\/ar\/wholesale\/\">wholesale page<\/a>.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>Are your products Halal?<\/summary><div class=\"haas-faq-answer\"><p>Yes. All our products are Halal certified.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>How do I place an order?<\/summary><div class=\"haas-faq-answer\"><p>Order directly from the <a href=\"https:\/\/haas.eg\/ar\/store\/\">online store<\/a>, or contact us on WhatsApp at <a href=\"https:\/\/wa.me\/201027446105\">010 2744 6105<\/a> if you would rather order by message.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>How much does delivery cost?<\/summary><div class=\"haas-faq-answer\"><p>Delivery is charged per governorate and shown at checkout:<\/p><ul><li>Cairo and Giza: 120 EGP<\/li><li>Alexandria: 125 EGP<\/li><li>Delta and Canal governorates: 135 EGP<\/li><li>Upper Egypt and the Red Sea: 170 EGP<\/li><li>Sinai, Matrouh and the New Valley: 260 EGP<\/li><\/ul><p><strong>Delivery is free on orders of 2,000 EGP or more, anywhere in Egypt.<\/strong><\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>\u0643\u0645 \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u062a\u0633\u0644\u064a\u0645\u061f<\/summary><div class=\"haas-faq-answer\"><p>Orders are prepared within 2 hours of confirmation. Delivery takes 1 to 3 business days in Cairo and Giza, and up to 7 business days in other governorates.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>Do you deliver to all governorates?<\/summary><div class=\"haas-faq-answer\"><p>Yes. We deliver to all 27 governorates in Egypt.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>What payment methods do you accept?<\/summary><div class=\"haas-faq-answer\"><p>Cash on delivery, or card payment with Visa and Mastercard at checkout.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>Can I return or exchange a product?<\/summary><div class=\"haas-faq-answer\"><p>Yes, within 14 days of receiving your order, provided the product is unopened and in its original packaging. The full terms are on our <a href=\"https:\/\/haas.eg\/ar\/refund_returns\/\">refund and returns policy<\/a> page.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>How do I contact customer service?<\/summary><div class=\"haas-faq-answer\"><p>Phone and WhatsApp: <a href=\"https:\/\/wa.me\/201027446105\">010 2744 6105<\/a><br \/>Email: <a href=\"mailto:info@haas.eg\">info@haas.eg<\/a><br \/>Or use the <a href=\"https:\/\/haas.eg\/ar\/contact-us-2\/\">contact form<\/a>.<\/p><\/div><\/details><details class=\"haas-faq-item\"><summary>What should I do if there is a problem with my order?<\/summary><div class=\"haas-faq-answer\"><p>Contact us on <a href=\"https:\/\/wa.me\/201027446105\">010 2744 6105<\/a> or at <a href=\"mailto:info@haas.eg\">info@haas.eg<\/a> with your order number. We will sort it out quickly.<\/p><\/div><\/details><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc86474 elementor-widget elementor-widget-heading\" data-id=\"cc86474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still need help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ce1d2 elementor-widget elementor-widget-button\" data-id=\"e4ce1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/haas.eg\/ar\/contact-us-2\/\" id=\"haas-faq-cta\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>What is HAAS Distribution? HAAS is an Egyptian importer and distributor of Japanese and Asian food products, from nori and wasabi to soy sauce, sauces, canned goods and frozen items. We supply restaurants, hotels, supermarkets and home cooks. Where is HAAS located? Our head office is at 288 A, Villa 1, Fourth Gate, Hadayek El [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11687","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/pages\/11687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/comments?post=11687"}],"version-history":[{"count":5,"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/pages\/11687\/revisions"}],"predecessor-version":[{"id":19763,"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/pages\/11687\/revisions\/19763"}],"wp:attachment":[{"href":"https:\/\/haas.eg\/ar\/wp-json\/wp\/v2\/media?parent=11687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}